What data do we collect?
HDRJPG collects the following data:
- Personal identification information (Name, email address, phone number, etc.)
- The images you send us to be converted.
- We use the billing services provided by our partner Stripe to collect the payment information that allows us to charge you. This information is collected by Stripe in our behalf, whose privacy and policy protection is available at https://stripe.com/en-es/legal/privacy-center.
- Your email address, using the services provided by our partner Getwaitlist, to be able to notify you when HDRJPG becomes available.
How do we collect your data?
You directly provide HDRJPG with most of the data we collect. We collect data and process data when you:
- Register online or subscribe to any of our services.
- Fill in your email in the "Join waitlist" option.
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- Use or view our website via your browser's cookies.
How will we use your data?
HDRJPG collects your data so that we can:
- Process your order, manage your account and your subscription to our services.
- Process the images you send us according to the service you subscribed to.
- Send you critical emails about the status of your subscription, secure links to retrieve your private API key, and other transactional emails required for the service to work properly.
- If you've accepted so, email you with special offers on other products and services we think you might like.
We will not share any of your data to anyone else nor for any other reasons than what's stated here.
When HDRJPG processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
If you provided your email via the "Join waitlist" option, we will send you one email when the HDRJPG becomes available. We will delete your email form our databases afterwards.
How do we store your data?
HDRJPG securely stores your data in Frankfurt. Comprehensive measures around server's physical security, networking and software infrastructure have been set up to provide a highly secured and reliable data treatment, like forced encrypted SSL communications, strict API private keys policies and encripted backups.
HDRJPG securely stores the images resulting from the conversion you requested in a server in the European Union provided by Cloudflare, whose GDPR compliance can be read here:
https://www.cloudflare.com/trust-hub/gdpr/
In addition, our partner for billing operations, Stripe, applies exceptional security measures when storing your billing information that can be found here:
https://docs.stripe.com/security.
HDRJPG will keep your personal identification information like name, email address, phone number, etc. for as long as you keep your service active, plus the amount of time required to legally fullfill our obligations in Spain. Once this time period has expired, we will delete your data by securely removing it from all our databases and backups.
HDRJPG will keep the images you send us to be converted just long enough to process them as part of our service. This time period may vary depending on the time it takes for us to process them, but is usually less than a few minutes. They will be deleted afterwards.
HDRJPG will keep the images resulting from the conversion you requested as part of our service for 7 days so you have enough time to download them after the conversion took place. They will be deleted afterwards.
When using the "Try it" function, the image you upload is immediately deleted once the conversion is done, and the resulting images are kept for 60 minutes so you can see the results of your trial conversion. They are deleted afterwards.
When using the "Join waitlist" function, the email you provide is stored by our partner "GetWaitlist", whose data privacy policy is available here:
https://getwaitlist.com/privacy
Marketing
HDRJPG would like to send you information about products and services of ours that we think you might like. We won't send you information about offers from other companies.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop HDRJPG from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please contact us at
[email protected]
What are your data protection rights?
HDRJPG would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access
You have the right to request HDRJPG for copies of your personal data.
The right to rectification
You have the right to request that HDRJPG correct any information you believe is inaccurate. You also have the right to request HDRJPG to complete the information you believe is incomplete.
The right to erasure
You have the right to request that HDRJPG erase your personal data, under certain conditions.
The right to restrict processing
You have the right to request that HDRJPG restrict the processing of your personal data, under certain conditions.
The right to object to processing
You have the right to object to HDRJPG's processing of your personal data, under certain conditions.
The right to data portability
You have the right to request that HDRJPG transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
[email protected]
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit
allaboutcookies.org
How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our website, including:
- Keeping you signed in to let you manage your account and the services you subscribed.
- Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
We don't use any advertising cookies.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The HDRJPG website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
HDRJPG partners with Stripe to provide a secure billling system that allows us to charge you for our services. When you subscribe to one of our services, or access the section to manage your account, you are accessing Stripe's website, who provides this billing services in our behalf. Stripe provides all the information about their privacy policy and data protection here:
https://stripe.com/en-es/legal/privacy-center.
HDRJPG partners with GetWaitlist to provide the functionality to be notified when the HDRJPG service becomes available. GetWaitlist's privacy policy is available here:
https://getwaitlist.com/privacy.
Changes to our privacy policy
HDRJPG keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 17 october 2024.
How to contact us
If you have any questions about HDRJPG'privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us via email to
[email protected]
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that HDRJPG has not addressed your concern in a satisfactory manner, you may contact Spain's Information Commissioner's Office (Agencia Española de Protección de Datos) at
https://www.aepd.es/en.